COVID-19 – PCM Business Continuity Plan

As the information around the novel coronavirus and COVID-19 continues to change rapidly, we want to assure you that the team at PCM is monitoring the national Centers for Disease Control and Prevention (CDC) warnings and applicable State and Local Health Agencies daily. Because of our national presence, we will continue to monitor the guidance the CDC provides and coordinate our responses at the State and Local levels. We have also established an internal COVID-19 Task Force that is responsible for planning and executing our contingency plans in response to this pandemic.

PCM Employees

We have developed plans to ensure that our business operations, including the including the Case Management and Staffing for our home care clients, are not severely impacted by the current COVID-19 outbreak. PCM has instituted contingency plans to facilitate working remotely and is practicing social distancing for those employees required to be in an office. PCM employees will follow national guidelines as they are updated, based on their location, to ensure that our staff can continue to work safely. All PCM employees are instructed to follow the CDC guidelines on travel.

Non-essential business travel has been restricted at this time. No non-employee visitors are allowed to visit PCM offices until further notice. Teleconferencing options are available to conduct meetings safely.

PCM Caregivers

The safety of our caregivers and our clients is of paramount importance to PCM. We are working with our caregivers to ensure that they take the relevant precautions to protect themselves and our clients. Caregivers have been instructed not to go into the client’s home if the caregiver is symptomatic or has been diagnosed with COVID-19. Our Staffing Team is working around the clock to ensure that we have healthy, qualified caregivers available if one of our caregivers is unable to work.

It is PCM’s policy to have our caregivers visit the CDC’s website regarding travel to determine if they should alter any travel plans. If they have travelled out of the country in the past 14 days, they are asked to follow the CDC guidelines for risk assessment and prevention activities and inform the client’s Case Manager and their Staffing Coordinator of any limitations to their ability to perform their duties safely.

Home Care Clients

PCM will continue to serve our clients during the COVID-19 outbreak, as long as there are no geographic restrictions imposed by the CDC. If a client feels that they may have been exposed to the coronavirus, they should contact their primary healthcare provider directly and follow their instructions. Clients are asked to please contact their Case Manager if they will not be able to accept home care.

If you have any questions about the policies above, please contact your PCM Case Manager.