PCM’s Response to COVID-19

Professional Case Management (PCM) is actively monitoring the COVID-19 pandemic. Based on this current health crisis, we have convened a COVID-19 task force to address any concerns our clients and caregivers face as we navigate through this unprecedented time together.

Our priority is to protect our clients, caregivers and the communities in which we serve.

What are we doing?

PCM has instituted a set of business continuity plans to enable all of our employees to continue to do their jobs during this pandemic. Our caregivers have received specific instructions on how to safely provide our home care clients with the care that they are entitled to. They have also been instructed on what the symptoms of this virus are and if they are showing any signs of symptoms, to stay home and call our staffing office to find a replacement. Our Staffing Team is working around the clock to ensure that we have healthy, qualified, available caregivers to provide the care you need, when you expect it.

What can you do?

First and foremost, if you are experiencing symptoms of the Coronavirus, such as a fever, runny nose, sore throat, cough or difficulty breathing, please contact your primary healthcare provider and follow their instructions. People who are older and have other underlying health conditions are particularly vulnerable to this virus, so please let your primary healthcare provider know if you experience any symptoms. If your primary healthcare provider determines that you should be tested for the virus and/or recommends self-isolation, please contact your PCM Case Manager and let them know your current situation.

The National Centers for Disease Control and Prevention (CDC) reminds us that there are everyday steps we can all take to prevent the spread of respiratory viruses like the Flu and COVID-19.

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth with your fingers or hands.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash, then wash your hands.
  • Clean frequently touched objects, like your, phone, doorknobs, remote controls, and tables with regular household cleaning spray or wipes.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating and after blowing your nose, coughing or sneezing.
  • It takes 20 seconds to sing Happy Birthday twice and be sure to dry your hands well.
  • If you use hand sanitizers, they need to have at least 60% alcohol and keep rubbing your hands until they are dry.


If you are currently a PCM client and have further questions, please contact your nurse case manager.